How often do you update your pet sitting forms, documents and tools?
For Alitia’s Animals, we aim to take note of what’s working and what’s not at least once a year. And it’s that time of year for us.
I started gathering the resources we use on a daily basis that all fit together to effectively run, manage and grow our pet sitting business.
These are everything from the intake form we use while taking that first new client phone call to the welcome home email we send to complete the job.
Do you have all your ducks in a row?
You need to consistently evaluate the tools you use day in and day out in your business to not only determine if they’re working, but to determine if they’re working the best that they can be.
All said and done, I gathered 8 pet sitting business tools we use to successfully perform each pet sitting job. This list isn’t exhaustive but it is the bulk of it.
In the spirit of this blog, I want to continue helping as many pet sitters succeed as possible. I will give away absolutely free the most requested resource on this page.
Read through each tool and cast your vote below. The tool with the most votes becomes available for the taking.
Vote Here, Read Descriptions Below[poll id=”3″]
Pet Sitting Service Agreement
This is our 5 page interactive document that we have all new clients fill out before service begins. It is interactive, which simply means that we email it to the client, she fills it out on her computer using Microsoft Word, saves a copy on her computer and emails it back to us.
There is no printing, no pen, and no paper. Instructions are also included at the end of the agreement that walk the client through exactly how to fill it out, save a copy and return it to us.
Client Intake Form
Whether it’s me, Kristina, Lisa or Alitia answering the phones, we needed a complete, and systematic form that allows us to get every piece of information we need from a potential new client.
Our one-page pet sitting client intake form works like a charm. We have printed copies of this page nearby at all times and during the conversation, we make sure to cover each area.
Pet Sitter Phone Script
My amazing wife Alitia perfected her phone pitch seemingly out of thin air. I’m pretty sure she created it on the go. After hundreds of incoming phone calls, it was finally time to train others to give Alitia a much needed break!
Our phone script is word-for-word the complete dialogue we use for all new incoming calls (outside of any small talk, of course).
Each section is labeled so you can follow along with no problems.
Gift Certificate Template
Truth be told, I had no idea whether or not offering gift certificates on our website would even work. I was thrilled to be wrong.
Our gift certificate template is a professionally designed graphic available in PDF format. All you need to do is open up the file and enter the client’s information directly ON TO the image and send it off via email.
(Quick tip: Sell a gift certificate and you’re receiving money up front way before it’s usually redeemed.)
Recorded Incoming Client Phone Call
If you’ve ever been curious what other pet sitter client phone calls sound like, wonder no more.
We have some of Alitia’s best phone calls recorded ready to hand over. Compare scripts, tone, persona, objections and more.
Pet Sitter Report Card
Ever hear the phrase “under promise and over deliver?” Well, this is just one way to make that happen.
Your clients want to know at all times that their precious loved ones are doing OK. Our pet sitter report card is left behind each visit so the client can rest easy reading the details of the entire visit.
Time of visit, eating habit and physical activity is all noted.
Follow Up Survey
If you don’t ask your clients how you’re doing, you’ll truly never really know. It’s smart to check in every once in a while and ask for some feedback.
Our clients are most often more than happy to let us know the good and the not so good. Getting honest feedback is one of the best ways you can grow your pet sitting business..
Welcome Home Email Template
For those clients who need to travel, the welcome home email accomplishes a few things.
First, it thanks the client for using our service and for trusting us with the care of the pet and property.
Next, it verifies that the client has returned home to find everything in satisfactory order (they will take this opportunity to communicate any issues, problems or concerns).
Finally, and perhaps most importantly, we directly ask for an online review at Google Maps and Yelp. It’s so extremely important to not only ask for feedback and testimonials, but to ask specifically for online reviews at some of your more popular listings.
This email template is in plain text and HTML format and has worked like a charm for us.
Share and Share Alike
After voting, please take a moment to let other pet sitters about this give-away. (Thanks!)