All Good Things Must Come To An End…

It’s been a good run. At this time, we have stopped offering our virtual office service. After three years of answering calls for pet business owners, we made the decision to focus our energy and resources on the core services and goal of PetSittingOlogy.

Please continue to rely on us for your professional SEO and website needs, our upcoming PSO Membership Training, and our Annual Live Pet Care Conference!

beth my right hand

This is Beth – My right hand gal!

How does the idea of having your very own virtual office manager sound?

Whether you are a sole proprietor handling every aspect of your business yourself, or you manage staff and can use an extra hand, this may be just what you need.

Picture this… Your virtual office manager will answer your phone with a friendly, professional voice – Using your script, your company tone, your pricing structure, your details.

Have your personal office manager immediately handle all your incoming phone calls and incoming email submissions, too.

And the best part is that this takes place in the NJ office where I (Josh Cary) spend my days – this is NOT an outsourced operation.

How It Works

Your business phone line will be answered on the first ring. Plus, within a few minutes of any email lead coming in, your virtual office manager will reply via phone or email on your behalf (depending on the preferred contact method of the potential client).

How would you like to pass off the responsibility of answering your business phone for a while? Or following up with clients to coordinate schedules? Or a host of other tasks?

Whether you’re out all day caring for pets, just don’t feel like selling your service at the moment, or feel you could be more productive focusing on other parts of your business, this is for you.

Get this: For the past few weeks, I’ve been able to work with my pet sitting colleagues and friends, Tori and Megan of Endless Pawsibilities on this new service that I’ve wanted to offer for a while now.

Looking For A Handful More Pet Sitters

Krisite, office manager

This is Kristie – Our first virtual office manager for you!

This service been a solid success so far and I’m now looking for 3-5 more pet sitters to slowly bring on board. I personally work with and train the assistant to make sure all is on track.

It’s working great with Tori and she is thrilled to be able to give up that part of the job and focus on other aspects of her day.

Calls come in, it alerts us which pet sitting business it is and automatically records the call too for quality control.

Once we finish the call and have all the needed info, we immediately note the details on a privately shared Google doc for you to receive in real time.

This is a completely customized service to your specific business wants and needs.

I can currently offer phone service Monday – Friday 9am – 5pm EST.

You can choose to forward calls as needed, or during the entire 9-5 block.

If you wish, beyond 5pm EST, you can still forward your calls to us, have us receive the voice mail messages, and we will return the calls first thing the following morning.

Important Note: Once we have enough pet sitters on board, I can extend the hours to evening and weekend hours.

Success! Watch This Case Study of How 3 Pet Sitters Currently Love What We Do!

Update: We’ve now been offering this service to pet sitters for well over a year (since February 2013) and those on board could not be happier. Take some time to watch how these 3 very different pet sitters achieve amazing results…

There are currently 3 levels of service to choose from:

Keep in mind that, like any business, it will be completely customized to your wants and needs. We can handle everything from the basic to the more advanced (entering info into Leashtime or Power Pet Sitter, emailing your clients, etc).

A: Friendly conversation with message taking.

-Answers on behalf of your company “Thank you for calling Kate’s Pet Sitting. This is Sue, how can I help you?”

-Gets all relevant information (Client name, location, pet info, dates of service, requested service, email address, return phone number, best time to call, how did they find you…)

-You supply form with all necessary info you want us to record.

-Will answer general questions about services offered but will not go into great detail about service recommendations or pricing. Will refer caller back to owner for follow up: “What I’ll do now is get your info over to Kate, the owner of the company, who will be able to answer all your specific questions and help you further. She’ll typically be in touch with you by tomorrow the latest. Sound good?”

B: Everything but setting the meet-n-greet.

Your Virtual Office Manager will do everything on the phone, as listed above, including answering specific questions, recommending the best service, and explain all options in detail. Your pricing structure will be discussed accordingly (unless you specify otherwise).

The goal at this point will be to get the potential client completely sold on your service and excited by the idea of hiring your company as their pet sitter. Full process and next steps will be spelled out. Typically, call will end with potential client deciding on best service option for her needs.

Office manager will also work towards getting a verbal commitment to take the next steps to set up the meet-n-greet. “So how does all that sound? … OK, great! So, to recap, you’d like to go ahead and book us for mid-day walks beginning next Monday? … Perfect. I’m going to get in touch right now with Kate, the owner, who will be in touch with you shortly to set up that meet-n-greet, OK? … Before we hang up, do you have any more questions for me?”

C: The Whole Kit and Kaboodle

Your Virtual Office Manager will do all of the above including checking your staff (or your) availability and schedule a date and time with client for the meet-n-greet. She can even contact you or your staff to confirm details before finalizing with client.

Your office manager can also send emails, welcome packets, service agreements, etc. using your company email address.

She can even email current clients on your behalf, send out newsletters/announcements/promotions, and can handle current client reschedules or service changes.

Remember, we’re your office manager! Everything is possible.

For example, need to post a new hire ad? Want us to screen the calls? Need a bit of online research handled? Looking for something else?

Done.

Want to Come on Board? Have Questions or Comments?

Interested in coming on board at this early stage? Leave a comment below and we can get the ball rolling.

Thanks!


  • Robin Perdue

    Great idea, Josh! I’d like to visit with you regarding this! I emailed you earlier.

    • Joshua Cary

      Robin, I don’t seem to have gotten an email from you :( Can you resend, and I will also reach out to you next week regarding this. Thanks!

  • Julie

    Hi Josh, where is the pricing for each level? Thanks!

    • Joshua Cary

      Julie – I will email you to set up a time to speak. Sound good?

  • kikboxr777

    Josh, I am interested in finding out more

    • Joshua Cary

      You got it. I will email you offline with next step details! thanks.

  • Liana

    Josh I would love to get a little more info when you have time. Thanks!

    • Joshua Cary

      Sweet. You are on my list to follow up with! Talk to you soon.

  • Hi Josh,
    I would like to know more.
    Tom Sawyer
    Aunt Darlene’s Pet Sitting & Dog Walking Sefvice, LLC
    http://www.WeSitPets.com

    • Joshua Cary

      Hey Darlene. I will reach out to you via email next week! Thanks for your interest.

  • Yes, I would be very interested.

    • Joshua Cary

      Hi Barbie – Great! Look for an email from me after the weekend. Thank you!

  • pam

    i would love to get more more info on this

    • Joshua Cary

      Awesome Pam. I will add you to our “interested” list and send you out a note in the coming days. Thanks!

  • Pamela Ranheim

    Hi Josh, What a great idea…would love to talk to you more about it….very interested.

    • Joshua Cary

      Thanks Pamela! We are gathering a list of interested pet sitters and you are on it :) I will be emailing you privately in the coming days.

      • Pamela Ranheim

        thanks…..

  • You should include some type of employee hiring management as well. I’m interested in trying this. ~Sarah MacDonald

    • Joshua Cary

      It’s like you are reading my mind! Seriously. This will be an extension of this service. Wanna chat further via email? :)

  • Lori’s Loving Pet Sitting

    Me too me too! INTERESTED

    • Joshua Cary

      You got it, Lori! I will definitely be in touch in the coming days to get the ball rolling. Thanks for your interest!

  • I so need this! I want to hear more!

  • Ann Marie Covello

    Hi Joshua
    I have been talking to a few companies about this and you just answered my prayers. Give me a call or email me with more info please.

    • Joshua Cary

      I love answering prayers :) pet sitters are loving this service so far. Let’s find a time to chat. Schedule through my online scheduler so we can discuss: http://petsittingology.acuityscheduling.com/schedule.php Thanks!

    • Joshua Cary

      Are you still looking for your prayers to be answered :) ? We are opening some spots up for some new clients this month. Let me know if you want to chat!

  • I would love to get more info on this! My email address is jill@jackandjillpetsitters. What an excellent idea!

    • Joshua Cary

      Hey Rod and Jill, We have 2 spots that just opened up. I emailed you a while back. Let me know if you want to chat about this! Thanks :)

  • Christina Lynn Walker

    Yes please send me some information. I’m very interested in using this service. My email address is christina@topdogpetsitter.com thanks so much Josh

    • Joshua Cary

      Hey Christina, I just sent you an email with more info. We currently have only 2 more spots open. Talk to you soon! Thanks.

  • Mary Anne Johndrow

    Hi Josh! I am interested in this service, but I currently use my cell phone for business. Would I need a dedicated number for just dog walking?

    • Joshua Cary

      Great question, Mary Anne. Short answer is NO. What you have will work. What happens is that once you sign up with us, we provide you a local number to you and you simply forward your CURRENT number to the NEW number we give you. That then automatically routes your calls to us. If this is not possible for you to do, you have other simple options to make it work. Please schedule a time to chat with me by blocking off time here: https://petsittingology.acuityscheduling.com Thanks!

  • Tiffany Thorsen

    Hello! My names is Tiffany, I have a dog walking company in California. I am very very interested in this service and I would love to chat with you about rates and availability. My email

    • Joshua Cary

      Hi Tiffany, Glad to see you here! First step, please schedule a short convo with me by blocking off time on my calendar here: http://meetme.so/joshuacary Quick, easy, simple. (I’ll also send to your email!) Looking forward.

  • Tiffany Thorsen
    • Joshua Cary

      (see reply below :)

  • Robin

    I am very interested in your services, please send me some information at

    • Joshua Cary

      Sending an email your way about this right now :)

  • wesitpets

    Hi Josh,
    I actually responded to your email about this some time ago. I may be interested in using your service. I am interested in hearing more and knowing the cost involved. We often get 10 or 15 calls in a day and could use some help answering them.

    Thanks,
    Tom Sawyer
    Aunt Darlene’s Pet Sitting & Dog Walking Service, LLC

    • Joshua Cary

      Hi Tom, Great to hear. Let’s set up a time to chat. Please mark off a time on my calendar at this link: http://meetme.so/joshuacary Thanks!

  • Antigone

    Your service sounds exactly like what I need! Please send some information via email. Thanks

    • Joshua Cary

      Hey there Antigone! Great to hear, please reserve a chunk of time on my calendar here to get the ball rolling – http://petsittingology.com/cal – we will also say hello and send this to your email!

  • Todd Trull

    Would also love info on this service

    • Joshua Cary

      Hey Todd, we got your booking request, so the ball is rolling! Thanks for your interest and I look forward and speaking with you next week.

  • Megan

    HI Josh, Totally interested. Need more info.

    Megan Shepardson
    South Sound Hounds
    Tacoma, WA

    • Joshua Cary

      Awesome! Best approach is to schedule a brief time to chat on my calendar – http://petsittingology.com/cal – on the call, I learn all about your business and needs, you learn all about what I can provide and everyone’s happy! Talk to you soon. Thanks!

  • Erin with Park Cities Pet Sitt

    Hi Joshua, I would like to find out more about this service. Do you have a package of preliminary information that you could send me?

    • Joshua Cary

      Hi there Erin – I’d be happy to give you insight into the service. I do not have any sort of info packet. It’s more about gathering your needs and best case scenario that we can serve you with. Can you grab a slot on my calendar and we can go from there? http://petsittingology.com/cal -Thanks!

  • lois kelly

    Josh, I am interested in this service for evenings and weekends.

    • Joshua Cary

      Hi Lois – At the moment, I do not offer evenings and weekends. It is offered Monday – Friday 9 – 5p. When we expand, I will let you know!

  • Jason Hofmann

    Hey Josh,

    Can I get some info on your office manager service. Thanks Jason

    • Joshua Cary

      You sure can, Jason. Please schedule a short time we can speak (that way we can get on the same page) – http://petsittingology.com/cal – Availability begins again next week after Thanksgiving! Talk to you soon. Thanks.

  • Miriam Lindley

    Hi Josh
    I have an appointment with you to discuss the office manager concept but I don’t think you received my information. How can I get a hold of you? Miriam

  • Pwpetsit

    Do you guys work with out of state businesses? If so, Please email me at pwpetsit@comcast.net
    Thanks!

    • Joshua Cary

      Absolutely! This service is meant for those “out of state!” All the pet sitters who use us are across the US and Canada. Snag a slot on my calendar to set up a call to discuss specifics: http://petsittingology.com/cal – Thanks!

  • Laura Beattie

    Hi Josh, Do you provide this service on short as needed basis? I’m going on a cruise in Feb and won’t be available to my clients by phone, I’m considering having one of my sitters manage things, but would like to look at what you offer as an option. If I can have a reliable service to make bookings and “be me” while I’m away, maybe I can take that overseas trip that is long overdue. Let me know when it would be a good time to chat about options.

  • ShaggyChicHouston

    So very interested in this assistance. I snagged January 9th on your calendar and am hoping I can hold out for that long! Thank you so much. – Kristen Smith

    • Joshua Cary

      Looking forward to chatting :)

  • Laura Templeton

    I would LOVE to get started using this service!

    • Joshua Cary

      We’d love the same! We got your scheduled request and look forward to chatting that day and time. Thanks, Laura.

  • Aunty Vanessa

    Hey Josh

    Just wondering if you might want to extend this offer to outside the USA eventually (ie Australia) ?

    • Joshua Cary

      Hey Vanessa – Great to hear from you! I would consider expanding the service anywhere. We do currently serve Canada and pet sitters there, so the only “issue” would be getting the time differences sorted out. What did you have in mind?

  • Rebecca

    What is the pricing for this?

    • Joshua Cary

      Hi Rebecca, Thanks for your question. We have a variety of tiers, as you can see, and each pet sitter’s needs are different. However, our beginning package starts at $300/mo. If you’d like to set up a time to speak and go over your specifics in detail, please set up a time on my calendar: http://petsittingology.com/cal – Thanks!

      • vinny from fb group

        Hello curious if prices adjust for number of calls per month let’s say one company is doing one call a week another is doing 30 :)

        Just curious as some of us are slowly growing lol

        • Joshua Cary

          Hey Vinny! Good question. Typically it’s a set fee per month for virtually unlimited calls (we do include 200 calls per month with base plan so we do not overload the gals). Starting plan for message taking service (doesn’t include setting up meet n greet or scheduling/following up) starts at $300/mo. We get the ball rolling with you on a 45 minute chat so we can learn all about your business set up and needs. Thanks for asking. See you on FB!

  • Laura Einstandig

    Please contact me about your service.
    Thanks.

  • Colleen Parson Sedgwick

    Hi Joshua! I’m in need of a service that could cover for my full-time office manager when she’s out of town. Is this a service you can provide?

    • Joshua Cary

      Hi Colleen – Thanks for reaching out. Unfortunately, we have discovered that serving on an “as needed” basis like that does not work well for either party. For one, arriving at a suitable fee structure is quite difficult (opposed to our flat monthly service fee). I really wish we could, so if your needs change, please do get back in touch with me so we can help. Sound good?

      • Colleen Parson Sedgwick

        I totally understand. Thanks so much!

  • Cathy

    Hi Josh
    Where do I get more information about signing up for this service?
    Thanks
    Cathy

    • Joshua Cary

      Hi Cathy, Great to hear from you. Set up a time to speak with me on my calendar and we’ll get the ball rolling! http://petsittingology.com/cal – chat soon.

  • Hi Joshua, I have a mobile dog grooming business. It gets frustrating at
    times when I’m in the middle of a dog groom and I get a call. Potential
    client calls are very important to me. I’ve learned in the past that if
    I don’t take the call live, I will lose about half of my potential new
    clients. On that note, I feel that your service can be a real asset to
    my business success. Can your service book appointments for me? I desire
    to groom two dogs a day, Monday through Friday. A 10am and a 2pm.
    within a 15 mile radius of zip code 33615. Thank you for your assistance
    in advance. Michelle.

    • Joshua Cary

      Great to hear from you, Michelle! Yes, we can take the call from “Hello” all the way through booking and scheduling, and follow ups. I just sent you an email with next steps. Thanks.

  • Josh I am interested in this service.

  • Cathy Vaughan

    Are you still offering this service?

  • pam

    How do I sign up and what are your fees.?

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