For this edition of the PetSittingOlogy Digital Series, Josh Cary interviews writer and entrepreneur John…
How many times do you hear on the phone with a potential pet sitting client “Whoa, that is too expensive?”
In this insightful video, Joshua Cary chats with Bella Vasta of Jump Consulting on exactly how she landed a new pet sitting client who initially thought, “You are too expensive!”
This objection is something we all hear (perhaps more often that we’d like) and it comes in all shapes and sizes:
Other versions of this frustration objection include:
- I can’t afford that.
- Let me talk to my husband.
- I’m just shopping around.
These are all stalls. Stalls are ways that a caller will get you off the phone without making a commitment.
Objections, believe it or not, are expected, are normal and are all part of the process.
It now becomes the job of the pet sitter handling the phones to understand the true objection behind the words so you can overcome them and WIN a new client.
This video shows exactly how Bella has mastered that ability.
Press Play and Watch This Video
Press play above and you’ll hear the entire story of a new call coming in that almost ended with “You are too expensive” (and wait until you hear what Bella charges).
But more importantly, Bella spells out exactly what you should say, how you should say it, and what you do immediately after the phone call ends.
The point is that none of this happens by accident. Bella has perfected a strategy – a script – for taking the calls from “Hello…?” to “Thank You!”
Want to Improve Your Own Phone Script?
In fact, you can join Bella on a teleseminar she is hosting on perfecting your phone script. She has held this call before and it was a huge hit.[Click Here to Register for Bella’s Phone Script Call and to get more Details…]
What Do You Hear Most Often?
So, what is the most common objection you hear over the phone? And how do you feel about your current phone script?
Leave us a comment below.